Advanced Cleaning Solutions – Terms & Conditions

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Registered Address:
68 Devonshire Road, SS15 6HH, United Kingdom

Business Type: Private Limited Company

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1. Introduction

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Welcome to Advanced Cleaning Solutions (“the Company”, “we”, “us”, “our”).

By booking a service with us, you (“the Client”) agree to these Terms & Conditions. These terms form the agreement between the Client and Advanced Cleaning Solutions.

Advanced Cleaning Solutions operates as a professional cleaning company. All cleaning services are carried out directly by our employed cleaning staff engaged under zero-hours employment contracts and managed by the Company.

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2. Services Provided

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We offer the following services:

• Domestic Cleaning
• Commercial Cleaning
• Deep Cleaning
• End of Tenancy Cleaning

All services are provided on an hourly basis unless otherwise agreed in writing.

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Service Limitations

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• Cleaning products and equipment must be provided by the Client unless otherwise agreed.
• We do not provide specialist cleaning (including but not limited to biohazard, hoarding, pest control, or crime scene cleaning).
• We do not move heavy furniture or appliances.
• We reserve the right to refuse work deemed unsafe.

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3. Booking & Confirmation

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• Bookings may be made by phone, email, website, or social media.
• All bookings are subject to confirmation by us.
• We reserve the right to decline or cancel bookings at our discretion.

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4. Pricing

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• Our standard rate is £25 per hour.
• A minimum booking time may apply.
• The total cost depends on the number of hours worked.
• Any additional time required will be charged at the agreed hourly rate.

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5. Payment Terms

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5.1 First Clean

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The first clean will be invoiced after completion and must be paid within the stated invoice terms.

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5.2 Regular Cleaning Clients

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Clients wishing to continue on a regular weekly or fortnightly basis agree to the following:

• Regular clients are invoiced monthly in advance.
• Invoices are issued on the 1st of each calendar month.
• Payment must be received before the first scheduled clean of that month.
• The invoice covers all scheduled cleans within that calendar month.
• If a month includes an additional scheduled clean (e.g., five weekly cleans), this will be reflected in that month’s invoice.
• Failure to make payment may result in suspension of services.

All payments are made directly to Advanced Cleaning Solutions.

 

6. Cancellations & Rescheduling

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• Clients must provide at least 24 hours’ notice to cancel or reschedule.
• Cancellations made with less than 24 hours’ notice may be charged in full.
• If we are unable to attend a scheduled clean, we will rearrange the appointment.

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7. Access to Property

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The Client agrees to:

• Provide safe and unobstructed access to the property
• Ensure utilities (water, electricity) are available
• Secure pets where necessary
• Provide clear instructions where required

If we are unable to access the property at the scheduled time, the full charge may apply.

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8. Cleaners & Employment Status

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• All cleaners are employees of Advanced Cleaning Solutions.
• Cleaners are engaged under zero-hours employment contracts.
• Cleaners are paid via PAYE payroll by the Company.
• Cleaners are covered by our Public Liability and Employers’ Liability Insurance.
• Background checks (including DBS where appropriate) are conducted.

Cleaners are not self-employed subcontractors and are not directly contracted by the Client,

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9. Non-Solicitation of Staff

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Clients agree not to directly employ, engage, or offer private work to any employee introduced by Advanced Cleaning Solutions during the period of service and for 6 months following termination.

If a Client breaches this clause, a fee equivalent to 3 months of average service value may become payable.

 

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10. Liability & Insurance

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• We hold Public Liability Insurance.
• We hold Employers’ Liability Insurance as required by UK law.
• Any damage must be reported within 24 hours of service completion.
• We are not liable for pre-existing damage or fair wear and tear.
• We are not responsible for items not secured or declared fragile.

Liability is limited to the value of the service provided.

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11. Complaints & Satisfaction

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• Complaints must be made in writing within 24 hours of service completion.
• We will investigate and, where appropriate, offer a re-clean.
• Refunds are not guaranteed and are issued at our discretion.

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12. Data Protection

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• Client information is stored securely.
• We comply with UK GDPR regulations.
• Information is used solely for service administration and communication.
• Clients may unsubscribe from marketing communications at any time.

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13. Termination

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• Either party may terminate regular services with 7 days’ written notice.
• Any outstanding balances must be paid in full.
• Prepaid amounts for unused cleans will be adjusted accordingly.

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14. Changes to Terms

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We reserve the right to amend these Terms & Conditions at any time. The most recent version will apply to future bookings.

 

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Contact Details

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Advanced Cleaning Solutions Group Limited

68 Devonshire Road

Basildon, Essex

SS15 6HH

 

Phone: 07547 551354
Email: advancedcleaningsolution@hotmail.com
Website: www.advancedcleaningsolutions.co.uk