Advanced Cleaning Solutions – Terms & Conditions
Registered Address:
68 Devonshire Road, SS15 6HH, United Kingdom
Business Type: Private Limited Company
1. Introduction
Welcome to Advanced Cleaning Solutions (“the Company”, “we”, “us”, “our”).
By booking a service with us, you (“the Client”) agree to these Terms & Conditions. These terms form the agreement between the Client and Advanced Cleaning Solutions.
Advanced Cleaning Solutions operates as a professional cleaning company. All cleaning services are carried out directly by our employed cleaning staff engaged under zero-hours employment contracts and managed by the Company.
2. Services Provided
We offer the following services:
• Domestic Cleaning
• Commercial Cleaning
• Deep Cleaning
• End of Tenancy Cleaning
All services are provided on an hourly basis unless otherwise agreed in writing.
Service Limitations
• Cleaning products and equipment must be provided by the Client unless otherwise agreed.
• We do not provide specialist cleaning (including but not limited to biohazard, hoarding, pest control, or crime scene cleaning).
• We do not move heavy furniture or appliances.
• We reserve the right to refuse work deemed unsafe.
3. Booking & Confirmation
• Bookings may be made by phone, email, website, or social media.
• All bookings are subject to confirmation by us.
• We reserve the right to decline or cancel bookings at our discretion.
4. Pricing
• Our standard rate is £25 per hour.
• A minimum booking time may apply.
• The total cost depends on the number of hours worked.
• Any additional time required will be charged at the agreed hourly rate.
5. Payment Terms
5.1 First Clean
The first clean will be invoiced after completion and must be paid within the stated invoice terms.
5.2 Regular Cleaning Clients
Clients wishing to continue on a regular weekly or fortnightly basis agree to the following:
• Regular clients are invoiced monthly in advance.
• Invoices are issued on the 1st of each calendar month.
• Payment must be received before the first scheduled clean of that month.
• The invoice covers all scheduled cleans within that calendar month.
• If a month includes an additional scheduled clean (e.g., five weekly cleans), this will be reflected in that month’s invoice.
• Failure to make payment may result in suspension of services.
All payments are made directly to Advanced Cleaning Solutions.
6. Cancellations & Rescheduling
• Clients must provide at least 24 hours’ notice to cancel or reschedule.
• Cancellations made with less than 24 hours’ notice may be charged in full.
• If we are unable to attend a scheduled clean, we will rearrange the appointment.
7. Access to Property
The Client agrees to:
• Provide safe and unobstructed access to the property
• Ensure utilities (water, electricity) are available
• Secure pets where necessary
• Provide clear instructions where required
If we are unable to access the property at the scheduled time, the full charge may apply.
8. Cleaners & Employment Status
• All cleaners are employees of Advanced Cleaning Solutions.
• Cleaners are engaged under zero-hours employment contracts.
• Cleaners are paid via PAYE payroll by the Company.
• Cleaners are covered by our Public Liability and Employers’ Liability Insurance.
• Background checks (including DBS where appropriate) are conducted.
Cleaners are not self-employed subcontractors and are not directly contracted by the Client,
9. Non-Solicitation of Staff
Clients agree not to directly employ, engage, or offer private work to any employee introduced by Advanced Cleaning Solutions during the period of service and for 6 months following termination.
If a Client breaches this clause, a fee equivalent to 3 months of average service value may become payable.
10. Liability & Insurance
• We hold Public Liability Insurance.
• We hold Employers’ Liability Insurance as required by UK law.
• Any damage must be reported within 24 hours of service completion.
• We are not liable for pre-existing damage or fair wear and tear.
• We are not responsible for items not secured or declared fragile.
Liability is limited to the value of the service provided.
11. Complaints & Satisfaction
• Complaints must be made in writing within 24 hours of service completion.
• We will investigate and, where appropriate, offer a re-clean.
• Refunds are not guaranteed and are issued at our discretion.
12. Data Protection
• Client information is stored securely.
• We comply with UK GDPR regulations.
• Information is used solely for service administration and communication.
• Clients may unsubscribe from marketing communications at any time.
13. Termination
• Either party may terminate regular services with 7 days’ written notice.
• Any outstanding balances must be paid in full.
• Prepaid amounts for unused cleans will be adjusted accordingly.
14. Changes to Terms
We reserve the right to amend these Terms & Conditions at any time. The most recent version will apply to future bookings.
Contact Details
Advanced Cleaning Solutions Group Limited
68 Devonshire Road
Basildon, Essex
SS15 6HH
Phone: 07547 551354
Email: advancedcleaningsolution@hotmail.com
Website: www.advancedcleaningsolutions.co.uk